Splitit Support can only provide details or answer questions about an installment plan if a customer successfully verifies certain details about their account. Unfortunately, if you cannot successfully verify your account we will not be able to proceed with specific answers related to your plan. We can provide general information about Splitit or How Plans Work, but no specific plan details.
We must verify some combination of the details associated with your account, so please assist us by including the following information associated with your installment plan in all forms of outreach:
- First and Last name
- Email Address
- Plan ID (if you have one)
- Merchant name where you made your purchase (if applicable)
We greatly appreciate your understanding as this is in place to protect the safety of your account.