When your plan creation fails, you should see an error code or an error message. Based on the code or message that displays, you may be able to fix the issue yourself.
The main reasons plan creation is declined are 1) the funds are unavailable on your card, 2) the incorrect security code was entered, 3) the billing address entered does not match what is on file with your bank, or 4) you are attempting to use a card type or brand that isn’t supported for this Merchant.
These issues should be resolved at checkout and do not need to be escalated to the Splitit Support team.
If none of those issues are causing the decline, then it may be your bank who is not allowing the transaction to go through. Please contact them directly for more details on how to resolve the issue.
If you have already talked to your bank, or if you receive this error message, “Sorry, but we are unable to process your payment. Please reach out to our customer support team at support@splitit.com,” then Splitit Support can help you troubleshoot the issue. Contact us directly and select the Contact Reason of “I’m interested in using Splitit to make a purchase.”