There's something wrong with my order. Do I need to pay?

It is important to stick to your payment agreement with the retailer.

If you have a query about an order, delivery or refund, please contact the retailer you made your purchase from. 

There is no need to contact us as we are not authorized to make any changes to your plan unless the merchant instructs us to. 

Payments on your plan will continue until the retailer tells us otherwise. 

To find out more about orders and returns, click here.