Go into the Merchant Portal and locate the specific plan. Most Merchants have been set to "refund from future installments equally," which means any refund will reduce the outstanding value of the plan first, before refunding charges already processed on the customer's credit card.
To see how your account has been set up, select the Partial Refund button and it will display how the refund will be processed. If you wish to process a refund in an alternate method, please reach out to the Splitit Support Team or engage with our chat team and we can manually process it for you per your specifications.
If you wish to change how your account is set up you must speak with your Account Manager. Reach out to success@splitit.com or connect with them directly.
Note: there is no longer an option to cancel an existing installment plan. If you wish to close out a plan, you should issue a full refund.