Partial refunds, just like complete refunds, will work and can be done in your existing eCommerce platform. However, you can also do so from the merchant portal, here’s how:
- Enter your Splitit admin.
- Inside the specific plan click ‘Refund’ > mark ‘refund partial amount’
- A scroll-down menu will appear
- Choose one of the following three options:
- Future installment first: The refund amount will first be deducted from the remaining future installments. The remaining balance will be recalculated.
- Future installment last: The Shopper will first get a refund from the amount that was already charged. If the refunded amount is higher than what was already charged, the remainder will then be deducted from any future installments.
- Future installments no allowed: future installments will remain untouched.
5. fill in the amount you would like to refund.