It is best practice to mark all chargeback transactions on your merchant portal in addition to your eCommerce platform.
Step 1: Go to the transactions tab
Step 2: Choose a plan from the list.
Step 3: Click the “Mark Chargeback” button on the left side menu.
Step 4: Select at least one charge to mark as a chargeback.
Step 5: Approve your selection to put the plan on a review hold.
(once it is marked as a chargeback then the authorizations and monthly charges will cease)