How to mark a chargeback on a transaction

It is best practice to mark all chargeback transactions on your merchant portal in addition to your eCommerce platform.

Step 1: Go to the transactions tab

Step 2: Choose a plan from the list.

Step 3: Click the “Mark Chargeback” button on the left side menu.

Step 4: Select at least one charge to mark as a chargeback.

Step 5: Approve your selection to put the plan on a review hold.
(once it is marked as a chargeback then the authorizations and monthly charges will cease)