I didn't have enough money and the authorization or payment has not gone through. What should I do?

If your merchant or retailer cannot successfully take an authorization that is due, we will email you on behalf of them to let you know so that you can either speak to your card provider or update your credit card details to a different one.

You can update your card detail in the consumer portal here. 

We will keep trying your chosen card for 7 days from the first decline so you don't need to do anything.

If we are still unable to take your payment after this time, you will forfeit the right to make monthly payments and payment for the full remaining amount of your plan may be taken using the previous authorization. Your plan will then be clear.