I didn't have enough money and the authorization or payment has not gone through. What should I do?

If we cannot successfully take an authorization that is due, we will email you to let you know so that you can either speak to your card provider or update your credit card details to a different one in Shopper Portal. 

We will keep trying your chosen card for the next 7 days. 

If we are still unable to take your payment after this time, you will forfeit the right to make monthly payments and we may take payment for the full remaining amount of your plan using the previous authorization. 

Your plan will then be clear.