Order cancellation and returns requests are handled by the merchant or retailer you purchased from and Splitit has no authority to approve an order cancellation or return.
If you wish to cancel an item or service or make a return that you bought using Splitit, please speak to the merchant or retailer direct.
Depending on the reason for your return or cancellation, your request may be reviewed in line with the Returns Policy of the merchant or retailer which you should be able to find on their website.
Payments on your plan will continue until the merchant or retailer advises us otherwise.
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