I cancelled or returned my whole order but my Splitit installment plan is still active. What should I do?

Contact the merchant or retailer you bought from and check whether they have received your return as they will usually only refund you once they’ve received your returned items. 

Once the retailer has processed your return, they will let us know and we’ll handle the rest. We’ll update you via email once your plan is clear.

Payments on your plan will continue until the merchant or retailer advises us otherwise.