I'm returning something I purchased using a Splitit installment plan. What do I need to do?

Simply follow the returns instructions on the merchant or retailers website, making sure that you pay attention to their Returns Policy.

You don’t need to let us know that you’re returning something as the merchant or retailer will tell us. 

Once we’ve had confirmation from the merchant or retailer that they’ve refunded you, we’ll handle the rest and update you via email on behalf of the merchant or retailer once your instalment plan has been cancelled or adjusted (whichever is appropriate).

Payments on your plan will continue until the merchant or retailer advises us otherwise.