The retailer/merchant I purchased from is refusing to refund me. Can you help?

Unfortunately not. 

Refund queries are approved and handled by the retailer/merchant you purchased from and Splitit has no authority to approve a refund on their behalf. 

If there’s a problem with an item or service you bought using Splitit and the retailer/merchant is refusing to refund you, please speak to your credit card provider and see if they can help.  

Payments on your plan will continue until the retailer advises us otherwise.