Your installment plan agreement and purchase contract is always with the Retailer where you made your purchase.
Splitit only handles your payment transactions. We do not have details about your order as your purchase contract is always with the Merchant where you made your purchase.
If you have queries regarding your order status, delivery, or return/refunds, you must contact the Merchant directly.
We are not authorized to make any changes to your plan unless the Retailer instructs us to.
Payments on your plan will continue until the Merchant tells us otherwise.