We understand things happen that can make keeping up with your plan difficult. However, we are unable to make changes to your installment plan without approval from the Merchant. If you are unable to continue with your payments, please reach out to the Merchant directly to discuss any alternate payment arrangements.
Here are more details on what happens if your payment or reauthorization is not successful.
If an authorization, re-authorization, or monthly installment payment is declined we will email you to update you on the status of your plan. Maintaining a valid credit card is a required part of paying in installments.
Splitit offers a 7-day grace period to resolve any issues with your credit card that are preventing a transaction from being successful. We recommend you partner your card provider to investigate the issue or simply update your payment card to a different one. During this time, we will continue to try the declined transaction.
After 7 days, if the transaction is still declined, we reserve the right to charge your card with up to the full outstanding amount using the last successful authorization. This will mean that your plan will be cleared early and you will have lost to the ability to pay in installments.