Orders and Returns
Queries about orders or refunds are handled by the retailer so please contact them. Splitit is not authorized to make any changes on your plan unless instructed to by the retailer.
- I have not received my order yet. What happens to my Splitit installment plan?
- I want to cancel my installment plan. What should I do?
- Can I return or cancel my purchase and stop my Splitit installment plan?
- I'm returning something I purchased using a Splitit installment plan. What do I need to do?
- What happens to my payments if I return the whole of my order for a refund?
- I've cancelled or returned the whole of my order. How will I be refunded?
- What happens to my payments if I return part of my purchase for a refund?
- I've cancelled or returned part of my order. How will I be refunded?
- I cancelled or returned my whole order but my Splitit installment plan is still active. What should I do?
- There's something wrong with my order. Do I need to pay my installment plan?
- What happens to my payments if there's a problem with an item I purchased?
- The retailer/merchant I purchased from is refusing to refund me. Can you help?
- There's something wrong with my order. Do I need to pay?