About Splitit
- What is Splitit?
- How can I contact Splitit?
- Am I able to talk to you via live chat?
- I need to speak to you, how can I do this?
- Can I call Splitit?
- How can I call Splitit
How Splitit works
- How does Splitit work?
- Does Splitit reserve the full amount on my credit card?
- What fees does Splitit charge me?
- I don't have enough credit on my credit card to cover the whole amount of my purchase. Can I still take out a plan?
- What happens if I fall behind with my installment plan?
- Why won't you accept my card?
Payments and Authorizations
- What date do my payments come out?
- Can I make my monthly installment payment early?
- Can I use my debit card to pay for my monthly installments?
- I’ve just made a purchase using Splitit. What happens now?
- Why do you need to authorize my card with the full amount as well as charging my installment amount?
- What's this about authorizing or holding the full amount of my installment plan?
View and Manage My Plans
- What is a magic link?
- Where is my magic link email?
- Why am I stuck in a loop when I try to use my magic link to log in?
- Can I still use my password to log in to the shopper portal?
- Where can I get a magic link to log in to the Splitit shopper portal?
- Why can't I log in?
Orders and Returns
- I have not received my order yet. What happens to my Splitit installment plan?
- I want to cancel my order. What should I do?
- Can I return or cancel my purchase and stop my Splitit installment plan?
- I'm returning something I purchased using a Splitit installment plan. What do I need to do?
- What happens to my payments if I return the whole of my order for a refund?
- I've cancelled or returned the whole of my order. How will I be refunded?