Shoppers
FAQs for Shoppers who want to use Splitit or those who are already using it.
Return or Cancel my Purchase
- ROTIMATIC: Return and Refund
- Can someone call me to help me with a return?
- What happens to my payments after I request a return?
- Can I return or cancel my purchase and stop my Splitit installment plan?
- How do I return something I purchased using a Splitit installment plan? See all 11 articles
Check Refund Status
- I’m due a refund from the Merchant, how will you return my money to me?
- I don't see my refund yet.
- I've cancelled or returned the whole of my order. How will I be refunded?
- I've cancelled or returned part of my order. How will I be refunded?
Cancel My Plan
- Somehow I have two plans but I only placed one order.
- I want to cancel my installment plan. What should I do?
- The Merchant I purchased from is refusing to refund me. Can you help?
- I have not received my order yet. What happens to my Splitit installment plan?
- There's something wrong with my order. Do I need to pay?
Login to my Account
- How do I log into the Splitit shopper portal?
- I need help logging in to the Shopper Portal?
- Where can I get a magic link to log in to the Splitit shopper portal?
- What is a magic link?
- Where is my magic link email? See all 6 articles
My Plan Questions
- Why is my credit limit reduced if my payment plan was unsuccessful?
- Pay in full with Debit Card
- Google ストア分割払いプラン（2025年3月18日以降作成）
- How does Splitit work?
- Google Installment Plans - created on or after March 18th 2025 See all 49 articles
Update my Credit Card
- There is an issue with my card; can you contact my bank?
- I need to update my card but don’t have enough balance to cover the new authorization.
- I don't have another credit card to use for my plan. What are my options?
- Can I change my payment card to a different one?
- How do I update my credit card? See all 12 articles
Pay After Delivery (AliExpress only)
- Common Questions for creating Installment Plans
- How the Samsung Wallet Installment plans work
- Contact the Splitit Support team for Samsung Wallet Installment plans
- How do I update or change my credit card?
- Is my Samsung Wallet Installment plan a loan?
- Why am I seeing multiple transactions after creating my Samsung Wallet installment plan?