You must contact the Merchant directly for return, refund, or cancellation requests. Payments on your plan will continue until the Merchant informs us of any changes. Splitit Support cannot make any changes to your plan unless we have Merchant approval.
Refund requests are reviewed by the Merchant in line with their published returns policy which you can usually find on their website.
As long as your return is approved by the Merchant you purchased from, any changes to the total amount of your purchase will automatically be reflected in your Splitit plan once we get the details from the Merchant. It's that simple!
There are no further action steps needed by you for us to process your refund. We simply need approval from the Merchant and our system will process it automatically. Please check with the Merchant directly for their refund timeline.
Payments on your plan will continue until we receive instructions from the Merchant related to your refund.
To find out more about orders and returns, click here.