If you have requested a return and the Merchant agrees to a refund, the Merchant should communicate that information to Splitit. Once they do, our system immediately makes the applicable changes. Your installment plan will be updated to reflect the new outstanding balance. Any refunds owed to you will be credited back to your card within 3-5 business days of our system processing the transaction.
Returning your whole order?
Returning a part of your order?
Note: refunds that exceed the amount Splitit has charged you will be processed as 'non-refund deductions.' These amounts will not be credited back to your card but will instead reduce your total plan value.