Please contact the Merchant directly to check on your return or refund status. Once we receive the refund authorization from the Merchant , your plan will automatically be canceled or refunded pending the amount of refund you are owed.
You do not need to take any further action steps with Splitit. Once the Merchant authorizes your request it flows through automatically to our system.
We are not allowed to make any changes to your plan unless the Merchant instructs us to. We are happy to look into the status of your plan if you reach out to our Support team, but again, we cannot make any changes without Merchant approval.
Payments on your plan will continue until the Merchant tells us otherwise.
To find out more about orders and returns, click here.