Log in to Whop
Go to whop.com/@me/settings/orders/ and enter the email you used at checkout with the Merchant/Creator. Whop will send a code to that email — enter it to get in. This shows every purchase in one place, including any made through Whop with Splitit as the payment plan provider.
You'll be asked to enter the code sent to your email
What you can do here
From your Whop Orders page, you can view your full purchase history, manage active subscriptions, and start a refund or cancellation request.
Need a refund or to cancel your plan?
Refunds and cancellations always start in Whop, not with Splitit — see How to Request a Refund or Cancel Your Splitit Plan for a Whop Purchase for the full steps.
A couple of things to know
- Some merchants may tell you directly that they've approved a refund or cancellation — but it only reaches your Splitit plan once they confirm it inside Whop. Always check your Splitit Shopper Portal after any refund or cancellation to make sure it's reflected.
- If a payment fails or a dispute is filed, Whop may restrict access to the product until it's resolved.
- Each merchant sets their own refund policy — Whop doesn't set one universally. Review the merchant's policy first; contact Whop support if you need more help.
How Your Purchase Works on Whop
When you buy a product from a creator, coach, or small business on Whop, here’s what’s happening behind the scenes:
Whop is a platform that helps creators sell digital products, memberships, or programs online.
Splitit is a technology company that allows you to pay in installments using your existing credit card. Whop handles the product, access, and subscriptions, while Splitit simply handles the payment.
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You can purchase things like:
Access to private communities or groups
Digital downloads like guides or templates
Online courses or coaching programs
Weight loss or health improvement supplements
And more!