We're here to help 7 days a week! Our Samsung specific phone line is open Monday through Friday, from 9AM EST to 8PM EST.
🗨️ Best Ways to Reach Us
Live Chat: Fastest responses—look for the chat icon on our website, Shopper Portal, or help center
Web Form: Submit your request here
Email for Samsung customers: installments@splitit.com
📌 What to Include in Your Outreach
Please include all of the following:
First and Last Name
Email Address (used to attempt or create a plan)
Plan ID (if you already have a plan)
Merchant Name
This information helps us locate your account and resolve your issue faster.
⏱️ Response Times
Live Chat: Usually replies in a few minutes (may take longer during high volume)
Web Form / Email: We aim to respond within 24 hours
📞 Want to Speak with Someone?
Call the dedicated Samsung Wallet Installment plan phone line to reach the Splitit Support team from 9AM-8PM EST Monday through Friday.