The Splitit Support team is available 24/7 through three digital channels: chat, email, and web form. The chat can be accessed from our website, the web form, and the Splitit Help Center.
All requests for help must include your full first and last name and email address, plus Plan ID if you have one, associated with your installment plan. This is required for us to assist you with an active or closed installment plan. If we cannot verify your account we will be unable to answer any questions about your plan.
We strive to reply to all emails and web form submissions within 24-hours. Our chat agents will reply within a few minutes, but often right away. Occasionally it may take longer to respond to your request, but rest assured we are working hard to support you.
If you need to speak with us by phone you can request a member of our team to schedule a call with you. However, we do not have a call center to take incoming calls.
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