There's something wrong with my order. Do I need to pay?

Splitit only handles your payment transactions. We do not have details about your order as your purchase contract is always with the Retailer where you made your purchase.

If you have queries regarding your order status, delivery, or return/refunds, you must contact the Retailer directly.

We are not authorized to make any changes to your plan unless the Retailer instructs us to. We are happy to look into the status of your plan if you reach out to our Support team, but again, we cannot make any changes without Retailer authorization.

Payments on your plan will continue until the retailer tells us otherwise. 

To find out more about orders and returns, click here.