Splitit is a technology company that enables Retailers to offer installment plans to their customers.
Your purchase agreement is always with the Retailer you bought from. Order status, delivery, returns, and refunds are handled by the Retailer, so always contact them first for these questions.
Here is how your Splitit Plan works:
- Upon plan creation your first payment is charged immediately. Future payments are charged automatically on the same date each month.
- Monthly payments show as ‘charged’ or ‘posted’ with your bank or credit card statement.
- To guarantee your purchase, an authorization for the full purchase amount - minus your first installment - is put on hold/reserved upon plan creation. This is not a charge.
- The authorization will be periodically re-authorized (at lower amounts as you make installment payments) until your plan is complete.
- The length of these authorizations is determined by your bank or credit card provider, so contact your financial institution directly for questions.
- These authorizations temporarily reduce the amount of credit available, but again, are not a charge, and are required to guarantee your purchase.
- You will receive emails updating you about your installment plan until it is complete.
For any additional queries about Splitit, feel free to contact us directly by filling out this contact form and selecting the appropriate Contact Reason.
Note: If an authorization or monthly payment is declined, we will email you to let you know. You will be given 7 days to resolve the card issue. During this time we will continue to try the declined transaction. After 7 days, if the transaction is still declined, we reserve the right to charge your card with the full remaining plan balance using the last successful authorization.
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