Have you made a purchase from a content creator, coach, or subscription service and started receiving emails from Whop or Splitit afterwards? If yes, then you are in the right place!
Anything you purchased is facilitated through the Whop website. Using the same email you entered a checkout, visit this site https://whop.com/@me/settings/orders/ to see all your purchases in one place.
Need to request a refund? Follow this guide for help with a refund
Need to ask questions about your monthly payment plan? Reach out here!
Want more details?
💡 How Your Purchase Works on Whop
When you buy a product from a creator, coach, or small business on Whop, here’s what’s happening behind the scenes:
Whop is a platform that helps creators sell digital products, memberships, or programs online.
Splitit is a technology company that allows you to pay in installments using your existing credit card. Whop handles the product, access, and subscriptions, while Splitit simply handles the payment.
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You can purchase things like:
Access to private communities or groups
Digital downloads like guides or templates
Online courses or coaching programs
Weight loss or health improvement supplements
And more!
🔧 How It Works for You
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Checkout & Payment
You choose a product on the shop's Whop storefront.
Pay via Whop’s checkout using your credit card. If available, you can select Splitit to pay in installments.
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Access Delivery
Whop automatically gives you access to the product after purchase (e.g., sends a Discord invite, download link, or membership login).
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Manage Your Purchase
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You can view all purchases, manage subscriptions, or request cancellation in your Whop dashboard: Whop Dashboard
Use this article to get logged in to your Whop account
Follow this guide for help with a refund
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⚠️ Things to Know
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Refunds & Cancellations
Some creators may cancel or refund a purchase on their side, but Whop will not automatically update your Splitit installment plan unless you request cancellation in their portal
Always check your plan in the Splitit Shopper Portal after any refunds or cancellations.
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Access Issues
If a payment fails or if a dispute is filed, Whop may automatically restrict your access to the product until the situation is resolved.
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Support
For product issues, start by contacting the creator/merchant.
If you need additional help, Whop has a support team available 24/7: Whop Support
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Refund Policies
Whop itself doesn’t set refund policies; each seller sets their own policy.
Always review the merchant’s refund policy first, then contact Whop if additional support is needed.
Follow this guide for help with a refund