If you were paying in installments, but now your plan has been cleared or paid in full, there may have been an issue with your credit card. Let's look at the details of Splitit's installment plans.
There are two types of transactions involved with your installment plan. The first is your monthly installment payment; this is charged automatically each month. The second is the authorization for up to the full purchase price; this is a hold and is not a charge that will be due on your credit card.
If your monthly installment payment or the authorization (or re-authorization pending your plan type) fail and are not able to be successful on your credit card, Splitit will give you a 7-day grace period to resolve the issue with your card.
Sometimes a quick call to your bank or credit card provider asking them to allow the transaction will be enough to resolve the issue. Other times, you may need to update your credit card on file to a new one.
If the problem persists after the grace period, your card issuer will allow us to charge up to the outstanding plan amount at one time. We recommend keeping a valid credit card on file at all times in order to continue paying in installments.
Note: Splitit will keep you updated by email on the status of your plan. Ensure you allow emails from support@splitit.com and noreply@splitit.com so that you receive all updates.