You should have received an email from Splitit letting you know about the payment failure. We recommend reviewing your credit card to determine why the transaction was unsuccessful. The most common reasons a payment or reauthorization fails are insufficient funds or your bank is blocking the transaction, but there can be other reasons.
If your monthly installment payment or the re-authorization (pending your plan type) fail, Splitit will give you a 7-day grace period to resolve the issue with your card.
Sometimes a quick call to your bank or credit card provider asking them to allow the transaction will be enough to resolve the issue. Other times, you may need to update your credit card on file to a new one with enough available balance to cover your outstanding plan value.
If a card update is required, but you simply do not have a card that meets the requirements, the only other option is to pay your plan in full using a debit card. We understand this may not be the resolution you want, but we are unable to extend the 7-day grace period for a card update.
If the problem persists after the grace period, your card issuer will allow us to charge up to the outstanding plan amount at one time and your plan would then be complete.