If a payment or reauthorization fails, you should receive an email from Splitit letting you know there was an issue. The most common reasons this happens are:
Not enough available credit on the card
Your bank blocking the transaction
(There can be other reasons as well.)Insufficient funds for the installment payment
Security related decline
Expired card
Daily spending limit
Authorization block
Suspicious activity
7-Day Grace Period
When a monthly payment or required reauthorization fails, Splitit provides a 7-day grace period for you to fix the issue.
During this time, you can:
Contact your bank and ask them to approve the transaction, or
Update the card on file to one with enough available credit to cover the remaining plan balance
In many cases, a quick call to your bank is enough to resolve the issue.
If You Can’t Update the Card
If you don’t have another card that meets the requirements, the only remaining option is to pay the plan in full, including by using a debit card. We understand this may not be the outcome you want, but we’re unable to extend the 7-day grace period.
If No Action Is Taken
If the issue isn’t resolved within the grace period, your card issuer may allow us to charge the remaining plan balance in full, and your installment plan will then be complete.