Thank you for utilizing Splitit! Plans can have a number of statuses and this article will help you understand what each one means. Individual plans can be searched for in the "Payment Plans" section of the Hub = https://hub.splitit.com/ > Payment Plans
To search by email be sure to include quotations around the email address ("name@email.com") as this will return exact search results.
To search for all plans, including failed plans, select the Filter button, then the Plan statuses drop down, then select All. Your search will now return all plans associated with your search parameter (name, email, ID, etc.).
Initializing = Failed or Abandoned Plans
Plans can have the following statuses:
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Initializing - The plan is in the process of being created: If payment is not authorized after several hours, the plan will turn into status “Deleted.”
- These are related to abandoned carts or FAILED plans that have a payment issue (insufficient funds, gateway decline, bank decline, etc.
- Note: most Merchants are set to receive emails when a plan fails, but this feature can be disabled by your account manager. If you are receiving these emails it means a plan has failed to successfully crate and first the issue needs to be resolved, then the customer can try again.
- Cleared - Plan is paid in full; all payments are cleared
- Delayed - Plan has been on “Pending CC (Credit Card) Update" for more than 90 days or there is a transactional issue
- Deleted - Pending approval/authorization that was deleted by the system, after expiring. These are most likely non-recent, abandoned carts
- In Progress- Active Plan with one or more installments charged
- Pending Approval - Email has been sent to the shopper to approve the plan (please keep in mind, this email will expire after a period of time)
- Pending CC Update - Plan was declined by the gateway due to insufficient funds, expiration date, or other reasons. New card details need to be provided by the shopper, within seven days or their plan may be charged in full
- Pending Shipment - Plan is only authorized, not charged. Once the goods are marked as “shipped” the first charge will begin
- Canceled - The plan was canceled (typically refunded as well), meaning no more installments are set to be collected.