The merchant's refund policy prevails throughout the installment plan period. Splitit must follow their guidance on all refund or cancellation scenarios.
Refunds for Splitit installment plans always begin with the merchant. Splitit cannot issue or process any refund on its own without explicit authorization from the merchant. When a refund is approved, the merchant initiates it through their own system, and Splitit then applies that refund directly to the shopper’s installment plan. Depending on the stage of the plan, this may reduce the remaining installments or result in a credit back to the shopper’s card.
It is important to note that the merchant’s refund policy governs the entire installment plan period. Splitit’s role is to carry out the refund once the merchant authorizes it, not to decide whether a refund is valid. If you are a shopper seeking a refund, please contact the merchant directly for details on eligibility, timing, and how much will be refunded.