Always process a Refund (full or partial) to close out a plan—do not use the Cancel option.
The Cancel option has been removed for most Merchants; if it still appears, please use the Refund option instead.
Fees for refunds are handled according to your Merchant Agreement. Please review your agreement for exact details. You can also work with your Account Manager to understand how refunds and fees apply to your account.
Plan updates: If a purchase is canceled or refunded in your system but not transmitted to Splitit, the shopper’s plan may remain active. Always ensure refunds are properly sent to Splitit to close the plan.
You can also work with your Account Manager to review plan status and confirm that refunds and cancellations are reflected correctly.