There are a few reasons you may not be able to update your credit card to a new one.
- You need to have the full outstanding amount available on your new card in order to update to it. This is because we re-authorize your new card with the full outstanding amount to guarantee future payments. If you do not, your card will not update.
- Your billing address entered does not match what is on file with your financial institution. Always try entering the full zip code.
- The new card is a debit or prepaid card, or is not an accepted credit card type (Visa and Mastercard always, Discover and Amex are merchant dependent).
- You can only update your card 2 times within any 24-hour period; more updates than this will result in an automatic failure.
If you are unable to update your card, reach out to us directly. Fill out this contact form and select “I want to update my credit card details'' as the Contact Reason.
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1 comment
Absolutely useless
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