We are sorry to hear about this issue with your card! If you haven't done so yet, contact your card provider to place a stop on on your lost or stolen card.
If your card has been closed, or you have reported your card as lost or stolen, your credit card company will block it from being used. In cases where they are sending you a new card, it may not arrive to you within the 7-day period we allow when a card update is required.
If this is the situation you are in, we recommend immediately updating your card to a different one, or temporarily using an alternate card to stay on track with your plan. Then when your new card arrives, you can update it to that one if needed. Your card can easily be updated in the Shopper Portal.
As a reminder, when your card is not updated within the grace period your card issuer will allow us to use the most recent authorization to charge up to your full outstanding plan value.
If you do not have another card, we recommend paying your plan in full using a debit card. We understand this may not be the resolution you want, but we are unable to extend the grace period for a card update.
Note: You can only update your card 2 times in any 24 hour period.