There are a few reasons why your attempt to update your card may be unsuccessful. These reasons are common for all credit card purchases and are not unique to our installment service.
Splitit can help you troubleshoot the most common reasons and their recommended solution. However, in some cases you will need to partner with your bank or credit card company to resolve the issue.
Here are the commons issues that Splitit has found that a card update fails:
- Available credit balance: you need to have the full outstanding amount available on your new card in order to update to it. This is because we re-authorize your new card with your outstanding plan amount to guarantee future payments. If you do not have enough available balance, the update will be unsuccessful.
- Card type or brand not supported: The new card is a debit or prepaid card, or is not an accepted credit card type. Visa and Mastercard are always accepted, but Discover and Amex are Merchant dependent.
- Too many card update tries: you can only update your card 2 times within any 24-hour period; more updates than this will result in an automatic failure. If after two attempts your update is still not successful, please partner with our Support team for more assistance. Too many unsuccessful attempts can also lead to your bank blocking your card, so do not repeatedly keep trying.
- Update Card button grayed out: if you are trying to update your card, but the 'Update Card' button is grayed out, it means you have not filled out all required fields. Review the form again and ensure every field has been filled out.
- Card Update not available in Shopper Portal: if you do not see the option to update your card in the Splitit Shopper Portal, then it's likely you've purchased from a Merchant that requires you to update your card directly with them. Contact Splitit Support for confirmation.
Card update still not working? Fill out this contact form and select “I have a query about a transaction” > “I want to update my credit card details'' as the Contact Reason. Please note that our Support team cannot update your card for you. We take shopper security very seriously and for this reason we do not have the option to perform an update on your behalf.
If you feel the issues listed above will not solve your card update issue, please review this article for more information.